Error messages on the Internet and an automated response on a hotline slowed New York residents seeking to shop for the health insurance on the first day of the state’s exchange program.
People on social media noted a variety of error messages and slow downloads of information on the state’s health-exchange website, which launched Tuesday morning.
On its telephone hotline, a recorded message warned callers about long delays for information.
“We are currently receiving a high volume of calls, leading to long wait times. If you prefer not to wait, we encourage you to call back later,” the message said.
State officials said they received 2 million hits on the website in the first two hours it was opened. They indicated at a news conference in Albany on Tuesday that the glitches were been smoothed out.
New York expects to enroll as many as 1.1 million uninsured people over the next three years. Enrollment runs from Oct. 1 through March 31. The program starts Jan. 1.
Here’s how to get on the exchange: http://www.HealthBenefitExchange.ny.gov