The New York health exchange’s website had seen a total of 7.5 million hits as of early afternoon since its 8 a.m. launch, a Department of Health spokesman said Tuesday.
Jeffrey Hammond, a spokesman for the Department of Health, said the website was hit with “an overwhelming and unanticipated response” but said its technicians are working to fix technical issues that have caused problems for users after they register for an account.
Donna Frescatore, executive director of New York State of Health, told reporters today that things were improving as of late morning. According to the Department of Health, 2,789 people had been served by exchange operators as of about 2 p.m.
“With that volume of hits on the website, we experienced some delays in getting people responses,” said Donna Frescatore, executive director of the health exchange. “Our call times and our website, performance is improving as we go through the morning here.”
MSNBC documented some of the technical issues shortly after the website went live. In a speech earlier today, President Barack Obama acknowledged issues caused by web traffic in a number of states where exchanges opened for enrollment today.
Frescatore said there’s no daily enrollment goals for the exchange, but said they expect 1.1 million entities—615,000 individuals and 450,000 small businesses—will sign up for insurance through the state-run marketplace.